Video meetings are only the starting point. The businesses we support now need one platform for conversations, phone, customer service, and AI-assisted follow-through, without juggling a pile of disconnected tools.

At Cross Platform, we are now an official Zoom reseller. That means South African teams can license Zoom through a local technology partner who already understands their infrastructure, helps them choose the right plan, and stays involved after the first login.

Why Zoom, and why now?

Zoom has grown from a meetings app into Zoom Workplace: an AI-powered collaboration platform that brings meetings, team chat, whiteboard, docs, phone, and contact centre together. For paid plans, Zoom AI Companion is included: summaries, next steps, and drafting help without a separate AI subscription.

• Zoom Workplace:

  Reliable meetings, persistent chat, whiteboard, and docs in one experience your team already knows how to use.

• Zoom Phone:

  A cloud phone system that sits alongside video and chat, so calls, voicemail, and SMS live with the rest of the workday, which is useful when you are ready to move off a traditional PABX.

• Zoom Contact Center:

  Omnichannel customer conversations (voice, video, chat, email, SMS) with intelligent routing and AI assistance for service teams.

• Rooms, webinars, and events:

  Boardroom hardware, large webinars, and events when you need a professional face-to-face or one-to-many experience.

• Simple, transparent licensing:

  Clear seat-based plans, no hidden add-on tax for core AI Companion on paid Workplace licences, and a path from a small team to a full communications stack.

What an official reseller actually does for you

Buying Zoom on a credit card is easy. Running it well across a South African business is the part that usually stalls: the right edition, the right number of licences, admin setup, security defaults, and someone to call when a board meeting cannot wait.

As a Zoom reseller on the official partner programme, Cross Platform can:

• Recommend the right stack:

  Workplace only, or Workplace plus Phone, Contact Center, Rooms, or webinars, sized to how you actually work, not a generic online cart.

• License and renew locally:

  We quote, provision, and renew through authorised channels, so billing and licence changes go through a partner who knows your account.

• Onboard without the guesswork:

  Account structure, SSO where you need it, recording and retention defaults, and admin training so the first month is productive, not experimental.

• Connect Zoom to the rest of your IT:

  Microsoft 365, Google Workspace, calendars, and the tools you already run. If you use our Calendar Booking Service, confirmed video bookings can receive a Zoom join link automatically.

• Stay on as support:

  Licence changes, new departments, room systems, and “it worked yesterday” issues, handled by a local team, not a ticket that disappears into a global queue.

Who this is for

• Growing SMEs:

  Professional meetings and chat now, with a clean path to cloud phone later.

• Consultants and client-facing teams:

  Reliable video, webinars, and booking links that do not embarrass you in front of a customer.

• Operations and service desks:

  One platform for internal collaboration and customer conversations, instead of a meetings tool plus a separate call centre.

• Hybrid offices:

  Zoom Rooms and Workplace so the people in the room and the people on the call share the same meeting.

Getting started is simple

• Tell us how you work:

  Headcount, current meeting and phone tools, and whether you need webinars, rooms, or a contact centre.

• We propose a licence mix:

  A clear quote for Zoom Workplace and any add-on products, with options you can grow into.

• We set you up:

  Provisioning, admin handover, and a short enablement session so your team is productive from day one.

• We stay involved:

  Renewals, extra seats, and the next product when you are ready: Phone, Rooms, or Contact Center.

Why Cross Platform?

We are an IT consulting and software company first. Zoom is now part of that same relationship: infrastructure, Microsoft and Google, custom software, and the collaboration layer your people use every day. You are not buying a logo from a catalogue. You are getting a local partner who can license Zoom and make it fit the rest of your stack.

Get in Touch

Ready to standardise on Zoom, or to replace a patchwork of meeting tools with one supported platform? Contact Cross Platform and we will help you license, launch, and run Zoom Workplace for your business.

Get in touch with Cross Platform
Learn more about Zoom Workplace